Skip to content

Personal data protection

1. GENERAL INFORMATION

Information about us

The company MultiSport Benefit, s.r.o., with the registered office Lomnického 1705/9, Prague 4, Post Code 140 00, Company ID: 24715298, registered in the Commercial Register administered by the Municipal Court in Prague, section C 168281 (hereinafter refferd to as “MultiSport”, “we”, “us“, „Company“ or „Controller“) takes personal data protection very seriously. We therefore take all care to ensure that your personal data is processed in accordance with the applicable Czech law, including Act. No. 110/2019 Coll, on the processing of personal data, as amended ( hereinafter referred to as “ Act”) and EU regulation, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and on repealing Directive 95/46/EC (General Regulation on the protection of personal data) (hereinafter “Directive“), and, where applicable, other releevant laws and regulations if they apply to a specific area of processing.

How can you contact us to get more information about your personal data processing?

If this Privacy Policy does not provide answers to your questions about the protection of your personal data, you may contact us using any of the following ways:

The above contact details can also be used for the potential exercise of your rights as a personal data subject vis-à-vis our company and further if you wish to withdraw your consent to the processing of your personal data granted to our company

What is the purpose of this document?

This document (hereinafter the “Privacy Policy“) provides the legal basis for our processing of personal data, rules on the collection, use and other processing operations performed. The intent of the Privacy Policy is also to inform you of your rights in relation to the personal data we process. The Company uses your personal data for the purposes set out in this Privacy Policy and, if applicable, for other purposes not listed here, which will be disclosed to you in individual cases.

Whom is the information contained in this document provided?

This document is determined for the following persons:

What are personal data?

Personal data means any information about an identified or identifiable natural person (e.g., name and surname, address, e-mail address, MULTISPORT card number and data related to its usage, IP address of visitors to our websites). MultiSport processes personal data for various purposes. The legal basis for the processing of personal data, the processing time and the retention of personal data may vary depending on the purpose of the transactions.

What is personal data processing?

Processing is any operation or set of operations with personal data (e.g., collection, storage, use, analysis, transfer, deletion). Our intention is to maintain transparency as regards the legal basis and the method of the personal data processing. In accordance with our policies, we collect and process personal data only when it is necessary for specific purposes and for the required time, and we ask you to provide us with your personal data only in the necessary cases.

Who is the controller of your personal data and what does it mean for you?

The Company itself determines the purposes and means of your personal data processing, and therefore it is the controller of your personal data in the relationship with you. So, we decide what type of your personal data will be processed, what means will be used and why do we process your personal data (for what purposes).

Within the extent of our processing, we are therefore responsible for the legality of your personal data processing and you may contact us regarding the exercise of your rights in this area.

How is your personal data processed?

All personal data is processed by the Company in an automated or manual manner. Automated processing takes place in our information systems, or in the information systems of our processors, i.e. third parties, which we have entrusted with specific processing operations.

The Company has taken steps to ensure that only our employees and processors with whom we have concluded a written agreement on the processing of personal data have access to your personal data. These persons are bound by the obligation of confidentiality in relation to all personal data they have come into contact with when performing their activities.

Based on your personal data, is automated decision taken or profiling made in a way that affects your rights?

There is no automated decision making in the Company, i.e. no decision-making is based solely on automated processing (including profiling) that would have legal effects for you, or otherwise have a significant impact on you.

What does security of personal data mean for us?

The Company approaches security of the data it retains, very conscientiously and seriously. To that end, we have put in place the appropriate organizational and technical procedures, and we train our staff to protect privacy, confidentiality and security of personal data. In addition, we conduct regular inspections of established security procedures as to their sufficiency in relation to the nature and extent of personal data we process.

Whom do we share your personal data with?

The Company  may share your personal data with third parties as recipients or may transfer them to such third parties if any of the legal bases under Directive is given for such disclosure (transfer). These recipients also include processors who carry out processing operations with your personal data on behalf of the Company.

Specifically, our company may share your personal data with the following recipients (the recipients of the following categories):

As we act as one group, your personal data may be transferred to the following companies:

Direct Business Partners of the Company:

Pre Approved Sub-Processors of the Company:

  1. BMS sp. z o.o., Al. Słowiańska 10B, 01-695 Warsaw, POLAND
  2. Primaris Sp. z o.o. Sp. k., ul. Bukowińska 22B, 02-703 Warsaw, POLAND
  3. Betacom S.A., ul. Połczyńska 31 A, 01-377 Warsaw, POLAND
  4. Microsoft Ireland Operations, Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18 P521, IRELAND
  5. Sii Sp. z o.o., Al. Niepodległości 69, 02-626 Warsaw, POLAND

Generally the Company  does not transfer personal data to the Third countries ( that is outside European Union and European Economic Area – EFA), however, some entities we work with, have their registered offices in the third countries. In such case, we transfer data under the conditions set by the Directive, where the Commission have decided that the third country ensures an adequate level of protection, or when providing appropriate safeguards, e.g. by using standard contractual clauses approved by the Commission. Such companies are:

2. SPECIFIC INFORMATION ON PROCESSED PERSONAL DATA FOR CLIENTS, PARTNERS AND OTHER COOPERATING PERSONS

The Company  hereby informs you as clients, partners and other cooperating persons about the processing of your personal data by us as a controller.

In Privacy Policy, we further work with the following terms:

How have we obtained your personal data?

We have obtained your personal data through various communication channels, depending on the type of cooperation with our MultiSport company. If you have not provided us with your personal data directly, we have received it in one of the following ways:

What personal data do we process? What is the purpose and legal basis of such processing and the period of retention of personal data?

The following table lists the personal data we process, together with the purpose and legal basis of such processing. We also provide information on how long personal data is retained.

Categories of personal dataPersonal dataPurpose of processingLegal basis of processing
(in relation to the particular purpose)
Retention period
– Identification details
– Contact details
– Business data
– Name and surname
– Date of birth
– Address of the registered office
– Position with the Partner, the Client or other cooperating persons or relationship with these persons
– Telephone contact
– E-mail address
– Information on existing business cooperation and communication
– Contacting and negotiating a contract
– Conclusion and performance of the contract and related communication
– Execution of billing and invoicing under the contract
– Processing is necessary for the conclusion and performance of the contract– During the negotiation of the contract and for the duration of the contract
– Recording and recovery of possible claims
– Keeping of concluded contracts and related documentation and communication in electronic and physical forms
– Processing is necessary for the purposes of our legitimate interest in the recovery of claims and the defence of our rights– From the termination of the contract for the duration of the applicable limitation period and then for one year
– Processing of personal data in accounting and tax documents
– Keeping accounting and tax documents in electronic and physical forms
– Processing is necessary for the purposes of our legitimate interest in conducting direct marketing– For the period provided for by the relevant legislation
– Direct marketing, which consists of promoting and offering new products or services of our company
– Sending information about new services and products
– Improving service quality by conducting user satisfaction surveys through your chosen channel
– Processing is necessary for the purposes of our legitimate interest in conducting direct marketing– For the duration of the contract and for a period of three years after the termination of the contract
– Management of identification and contact details in the database for the purpose of contacting a potential Partner, the Client or other third parties in order to establish co-operation
– Management of identification and contact details in the database for the purpose of contacting a potential Partner, Client or other third party for the purpose of resuming cooperation after termination of the contract
– Processing based on consent (including, for example, providing contact details by e-mail, handing over a business card with contact details)– For the period for which consent was given, otherwise for a period of three years or until the consent was withdrawn
– Processing is necessary for the purposes of our legitimate interest in maintaining the obtained basic identification and contact information– For the period of three years from the conclusion of the contract
– For the period of three years after termination of the contract

3. SPECIFIC INFORMATION FOR JOB APPLICANTS ON PERSONAL DATA PROCESSING

MultiSport hereby informs you as a person applying for a job in our company about the processing of your personal data by us as a controller.

How have we obtained your personal data?

We have obtained your personal data through various communication channels, depending on the type of contact with our company. If you have not provided us with your personal data directly (for example, by sending a CV, filling in the form on our website), we have received it through the personnel agency to which you provided your personal data.

What personal data do we process? What is the purpose and legal basis of such processing and the period of retention of personal data?

The table below provides an overview of the personal data we process, together with the purpose and legal basis of such processing. We also provide information on how long personal data is retained.

Categories of
personal data
Personal dataPurpose of processingLegal basis of processing
(in relation to the particular purpose)
Retention period
– Identification details
– Contact details
– Name and surname
– Date of birth
– Address of residence
– E-mail address
– Telephone contact
– Contacting you to address you with a job offer and participation in a job interview
– Informing you about the outcome of the job interview
– Negotiations on the conclusion of an employment contract or other similar contract
– Processing is necessary for the conclusion and performance of the contract– During the negotiations on the conclusion of the contract
– Processing based on consent (including, for example, the provision of contact details within CV)– For the period for which consent was granted, otherwise three years or until the consent was withdrawn
– Keeping basic identification and contact details in the database of rejected job applicants in order to avoid repeating the recruitment procedure
– Maintaining basic identification and contact details in the database of rejected applicants in order to address them in the future
– Processing is necessary for the purposes of our legitimate interest in ensuring the efficiency of the recruitment procedure– Three years from the receipt of the data
– Processing based on consent given by an unsuccessful job applicant to be able to address him/her in future– For the period for which consent was granted, otherwise for three years or until the consent was withdrawn
– Data about the applicant listed in the CV or other document provided to our company
– Data about the applicant communicated by the applicant during a job interview or by other means
– Achieved education
– Work experience
– Further information about the applicant’s qualification
– Assessment of whether the company has recruited job applicant for the employment or similar relationship– Processing is necessary for the conclusion and performance of the contract– During the negotiation of the contract
– Data regarding evaluation of the applicant prepared by us– Basic information on assessing the suitability of an applicant for a given job position– Maintaining basic information on the outcome of the recruitment procedure for negotiation on the conclusion and content of the employment contract– Processing is necessary for the conclusion and performance of the contract– During the negotiation of the contract
– Basic information on why the applicant was assessed as inappropriate for the job
– Information on whether a company may be interested in further cooperation with a rejected job applicant
– Maintaining basic information on the reasons for the refusal of the applicant in the database of rejected applicants in order to avoid repeating the recruitment procedure– Processing is necessary for the purposes of our legitimate interest in ensuring the efficiency of the recruitment procedure– Three years from the receipt of the data
– Maintaining basic identification and contact details in the database of the rejected applicants in order to be able to address them in future– Processing based on consent given by an unsuccessful job applicant to be able to address him/her in future– For the period for which consent was granted, otherwise for three years or until the consent was withdrawn

4. SPECIFIC INFORMATION FOR MULTISPORT CARD USERS ON PERSONAL DATA PROCESSING

MultiSport hereby informs you as a user of the MULTISPORT card about the processing of your personal data by us as a controller.

In the Privacy Policy, we also work with the following terms:

How have we obtained your personal data?

We have obtained your personal data through various communication channels, depending on the type of cooperation with our MultiSport company. We have received your personal data in one of the following ways:

What personal data do we process? What is the purpose and legal basis of such processing and the period of retention of personal data?

The following table lists the personal data we process, together with the purpose and legal basis of such processing. We also provide information on how long personal data is retained.

Categories of personal dataPersonal dataPurpose of processingLegal basis of processing
(in relation to the particular purpose)
Retention period
– Identification details
– Contact details
– Data for indirect identification
– Data related to the use of the Card
– Name and surname
– Date of birth (for a Child)
– Card number
– Name of the Client (your Employer)
– Frequency of use of the Card (Data and time of use), Visited Partner facilities, selected services
– Implementation of the MultiSport Program, the use of negotiated non-monetary sports benefits, issue of the Card and its lifecycle management
– Financial statements and invoicing of services used by the Card User in Partner Facilities
– Accounting and performance of a contract concluded with the Client
– Need to verify the User’s identity in Partner Facilities
– Maintaining an account in the online platform
– Sending information to the User regarding the terms of use of the Card
– Processing is necessary for the purposes of our legitimate interests– Throughout the duration of the contract (User’s membership in the MultiSport Program) and further for a period of 18 months after termination of the  membership of User in the Program MultiSport
– Analysis and collection of statistical data to expand our services and improve availability of Partner Facilities
– Implementation of direct marketing by offering new products or services by our company
– Improvement of service quality by conducting user satisfaction surveys through your chosen communication channel;
– The need to avoid fraud and misuse of the Card (especially with regard to its non-transferability)
– Processing is necessary for the purposes of our legitimate interests– For the duration of the User’s membership in the Multisport Program
– Financial statements and invoicing of services used by the Card User in Partner Facilities– Compliance with legal obligations imposed by tax and accounting regulations– For the period and to the extent specified by applicable legal regulations
– Recording and recovery of possible claims
– Recording of data associated with the use of Cards
– Processing is necessary for the purposes of our legitimate interest in the recovery of claims and the defence of our rights– From termination of performance of the contract (User’s membership in the MultiSport Program) for the duration of the respective limitation period and for one year
– Identification details
– Contact details
– Name and surname
– Card number
– Name of the Client (your employer)
– E-mail address
– Telephone contact
– Organization of competitions and promotional campaigns you can take part in
– Information about the events we organise, offer of other services, reminding you of important information that affects the provision of our services (newsletters)
– Provision of services related to the use of the MultiSport Program (including customer support, notifications, and complaints)
– Processing based on your consent for marketing purposes– For the period for which consent was granted, otherwise for three years or until the consent was withdrawn

5. SPECIFIC INFORMATION FOR VISITORS OF OUR WEB SITES ON PERSONAL DATA PROCESSING

The Company hereby informs you as visitors of our websites at  www.multisport.cz about processing of your personal data performed by us as a controller.

How do we collect your personal data?

We collect your personal data through our websites (e.g. through tracking pixels) and cookies stored in your devices (especially computers and mobile phones). Company´s cookies are subject to the privacy policy available on our websites at www.multisport.cz/cookie-policy.

What personal data do we process? What is the purpose and legal basis of such processing and the period of retention of personal data?

The following table lists the personal data we process, together with the purpose and legal basis of such processing. We also provide information on how long personal data is retained.

Categories of personal dataPersonal dataPurpose of processingLegal basis of processing
(in relation to the particular purpose)
Retention period
– Information about visits to our websites– Visitor’s IP address of the device
– Visitor’s mobile devices IDs
– Personal data contained in cookies stored in end-user devices (visitors) intended to use our website
– Obtaining information about visitors to our websites to improve and optimize and customize content by user preferences
– Obtaining information about visitors to our websites to improve our services
– Records of visits to our websites for statistical and analytical purposes
– Marketing and promotion of our services
– Processing is necessary for the purposes of our legitimate interest in achieving the stated purposes– Up to one year from the date of receipt of the data
– Processing based on permission given by a visitor to the site (if required)– For the period for which consent was granted, otherwise for three years or until the consent was withdrawn

In which cases do we transfer personal data to third countries?

The Company transfers personal data within processing of personal data for the purpose:

if you contact us through the contact forms on our website, to the USA, as we use the services of the company Formstack with the registered office in the USA.

The Company has profiles on some social networks; when processing personal data through its profiles, the Company has only typical administrator rights. When using social networks, personal data are also processed by the providers of these social networks (e.g. Facebook, Instagram), whereas, the Company generally has no control over such processing, further providing, transfer to third countries (provided by these providers of social networks) and is not responsible for it. We recommend that you become familiar with the privacy policy of these providers of social networks.

More detailed information on processing of personal data by these providers of social networks and other possibilities of exercising your rights (right to revoke the consent, right to object), please find in privacy policies of relevant providers of social networks:

or on websites replacing the above stated websites in the future.

The Company is responsible for the processing of your personal data if it has the status of joint controller (social network – statistical purpose – Facebook) or as controller using the services of the processor.

1.

Purpose of processing: social media profiles managing including communication and discussion with users (“Fanpages” on Facebook, Instagram, youtube and other social media sites) – purpose is promotion and offer of the Company’s services on social media sites, communication with users, promotion of contests and accompanying activities through the social media sites, providing information to the public.

Legal basis of processing: legitimate interest (Article 6, par. 1, letter f) of Directive). The legitimate interest is creation of the Company’s profile on social media sites; promotion and presentation of services provided by the Company on social media sites, communication with users, organization of contests and accompanying activities through the social media sites, providing information to the public.

Data subject: visitor of Company’s profile on social media site (user of relevant social media site)

Retention period: Retention period depends on the specific case, e.g. the nature of the data, the reason why they are collected and processed, the relevant legislation or the operational storage needs. Data is stored: a) for the period of operation of the Company’s profile on relevant social media site, or b) until they are no longer needed to provide services or product of operator of the relevant social media network, or c) until you delete your profile (account); whichever comes first.

Special retention period for Youtube please see: https://policies.google. com/technologies/rete ntion?hl=sk- othwerwise the Company will remove as soon as you request it.

Special retention period for Instagram – until they are no longer needed to provide services or products of Facebook, until you delete your profile (account); whichever comes first – https://help.instagram. com/519522125107875

Recipients: subject, to which the controller has the obligation to provide data according to relevant legislation, processor providing Company’s social media networks administration.

In data file custom audiences” and “measurement and analytics” services, the operator of Facebook has the status of processor towards the Company (in this case the following legal guarantees shall apply on personal data processing: https://www.facebook.com/ legal/terms/businesstools, https://www.facebook.com/legal/terms/dataprocessing)

2.

Purpose of processing: LinkedIn profile managing including communication and discussion with users – the purpose is promotion and offer of the Company’s services on social media sites, communication with users, promotion of contests and accompanying activities through LinkedIn, providing information to the public

Legal basis of processing: legitimate interest (Article 6, par. 1, letter f) of Directive). The legitimate interest is the creation of a profile of the Company on LinkedIn; promotion and presentation of services provided by the Company on LinkedIn, communication with users, organization of contests and accompanying activities through LinkedIn, providing information to the public

Data subject: visitor of Company’s profile on social media site (LinkedIn user)

Retention period: Retention period depends on the specific case, e.g. the nature of the data, the reason why they are collected and processed, the relevant legislation or the operational storage needs. Data is stored: a) for the period of operation of the Company’s profile on LinkedIn, or b) until they are no longer needed to provide services or products of the operator of LinkedIn, or c) until you delete your profile (account) ; whichever comes first.

Special retention period for LinkedIn please see: https://www.linkedin.com/legal/privacy-policy

Recipients: subject, to which the controller has the obligation to provide data according to relevant legislation, processor providing Company’s profile on LinkedIn administration

3.

Purpose of processing: Social media sites – statistical purposes (joint controllers with the company Facebook)

Legal basis of processing: legitimate interest (Article 6, par. 1, letter f) of Directive), which is obtaining of personal data on the basis of legal basis of the original purpose and their further processing for statistical purposes for using Facebook network according to Article 89 of the Directive. The legitimate interest is obtaining, that is the processing of multiple data, mostly demographic data of the target group such as data relating to age, gender, marital status, occupation, lifestyle and interests of visitors of fanpage. The Company has set the parameters also according to the target group as well as the goals of managing or supporting its activities, which has an impact on the personal data processing for the purpose of compiling the statistics obtained from the site visits. In the case of Facebook, the Company may, using the filters provided by Facebook, define the criteria on the basis of which these statistics are to be compiled, as well as the categories of persons whose data will be used by Facebook. The Company, as the owner and administrator of the fanpage on Facebook, therefore contributes to the processing of personal data of visitors. All this information allows the Company e.g. find out the profile of visitors who positively rate the fanpage, in order to offer more relevant content and develop features that visitors might be more interested in.

Data subject: visitor of Company’s profile on social media site (user of relevant social media site)

Retention period: Retention period depends on the specific case, e.g. the nature of the data, the reason why they are collected and processed, the relevant legislation or the operational storage needs. Data is stored: a) for the period of operation of the Company’s profile on relevant social media site, or b) until they are no longer needed to provide services or product of operator of the relevant social media network, or c) until you delete your profile (account); whichever comes first.

Recipients: subject, to which the controller has the obligation to provide data according to relevant legislation, processor providing Company’s social media networks administration

6. COMMON INFORMATION ON YOUR RIGHTS IN RELATION TO PERSONAL DATA PROCESSING

What rights do you have in relation to your personal data we process?

The processing of your personal data is governed by the following rights under the applicable legal regulations (especially Directive) that you may exercise under the determined terms and conditions at any time by contacting us in any of the ways listed in Part 1 (General Information) of this Privacy Policy. The specific conditions under which the following rights may be exercised are further set out in Directive.

We will respond to your requests for the exercise of the rights listed below within the statutory time limits.

The right to clear, transparent and comprehensible information on how your personal data is used and what your rights are

Obligations corresponding to your rights are performed through this Privacy Policy, or through other information and communication channels.

Right to access the personal data

You have the right to access your personal data that we retain as a data controller.

You have the right to ask our Company to inform you whether it processes your personal data. If our Company processes your personal data, you have the right to obtain the following information about its processing in particular: the categories of processed personal data, the purpose of the processing, the period for which the personal data will be retained, the recipients or the categories of recipients to whom the personal data will be made available.

Upon your request, we will provide you with a copy of the processed personal data.

The right to request correction of the personal data

You have the right to request the correction and completion of your personal data if our Company processes incorrect or incomplete personal data about you.

You can update the personal data you have provided us at any time. Depending on the purpose of the processing, the changes may be made in accordance with the terms of the services you use or the method outlined above.

If we receive a notification from you that some of your personal data we process is no longer up to date, we will correct your personal data based on your information, provided that the change can be made. Data update can take up to 48 hours, which is connected with the technical conditions of our systems.

Right to withdraw consent to the processing of personal data

If your personal data is processed upon your consent, you have the right to withdraw this consent at any time. If you want to withdraw your consent to the processing of your personal data, simply contact us in one of the ways listed in the Privacy Policy above.

To unsubscribe from the newsletter, click on the unsubscribe link in the e-mail message we sent to you. Withdrawal of consent is without prejudice to the lawfulness of processing of your personal data prior to such withdrawal.

Right to object to the processing of personal data. In which cases you may object to the processing of your personal data?

You have the right to object to the processing of your personal data, if:

Right to limit processing

You have the right to request from our Company that we restrict the processing of your personal data in the following instances:

In this case, we will no longer process your personal data or restrict our processing until we are able to demonstrate reasonable grounds for processing or the necessity of processing to determine, exercise or defend our rights.

Right to data portability

If our Company processes your personal data under your consent or for the purpose of performing the contract, and if the processing is automated you are entitled to obtain our personal data in a structured, commonly used and machine-readable format. You may also transfer your personal data to a different data controller or request that we transfer it to a different data controller. However, we can only do so if the transfer of data is technically feasible and the other controller agrees to accept it.

Right to deletion of personal data

We will delete your personal data upon request if:

Right to file a complaint with the Office for Personal Data Protection

If you believe that during the personal data processing there has been a breach of the obligations set by the legislation on the protection of personal data (in particular Directive and Data Protection Act) you have the right to file a complaint with the Office for Personal Data Protection or a different competent supervisory authority of a member state of the European Union that is responsible for supervising of adherence to the obligations laid down by the Directive (in particular the supervisory authority in the member state of your residence, the location of employment or the place of the alleged violation).

The authority performing supervision of the personal data processing carried out by the Company is the Office for Personal Data Protection with the registered office Pplk. Sochora 727/27, 170 00 Prague 7, www.uoou.cz.

7. AMENDMENTS TO THIS PRIVACY POLICY

We periodically review and update this Privacy Policy in connection with amendments to the applicable legal regulations, changes in the scope of our processing of personal data, and our efforts to improve the level of security of your personal data and the quality of our services.

The latest update of this document was on 19 October 2022.

Interested in More Information?
Contact Us