What Do You Often Ask Us?
It is possible to obtain a confirmation of payment upon request.
The cardholder must request the issuance directly. (A power of attorney is not sufficient for the issuing.)
To download and use the MultiSport Student Card, you must have the region in Google Play and App Store set to the Czech Republic.
You can change it according to the instructions here:
Android: https://support.google.com/googleplay/answer/7431675?hl
iOS: https://support.apple.com/cs-cz/HT201389
Warning! You can only change it once in a certain period of time, so think carefully about the change. Unfortunately, without the correct region set for the card, you won’t be able to access it.
You can find a list of all partner sports facilities for the student card here: https://mapa.multisport.cz/en/
Attention!!! To display the partner network for students, you need to filter by student card.
We are gradually adding partners.
You can change your payment card in the My MultiSport web portal.
In such a case, you will be notified by email of the declined payment and you will have 48 hours to change your payment card or increase the balance in your account, then the payment will be attempted again. If it is still not possible to make the payment, your MultiSport Card will be inactive from the following month.
- First of all, it’s definitely worth checking if the correct payment card is added and if there is enough money on it. There may also be a limit set for online payments on the card.
- Then contact your bank. Often it is a problem on the bank’s side and unfortunately we cannot help with that.
- If there is still no problem there, contact our helpline.
The card can be paid for by debit or credit card, which you enter during the initial application. At any time during the card’s life, you can change your payment card in the my.multisport.cz portal.
In the My MultiSport web portal. Under the tab My Cards.
The deadline for ordering the card for the next month is the 25th day of the month.
The cancellation for the next month must be done by the 25th day of the month.
Yes, you can reactivate a deactivated card via the portal my.multisport.cz under the conditions described in the currently valid Product Terms.
This form is available on the main page of multisport.cz/student.
If you are sure that the sports facility accepts the MultiSport Student Card, try emphasizing at the reception that the card can only be used for student entry, which the facility should have available in the system.
If the entry cannot be processed even then, please pay for it in cash/card, keep the receipt, and then fill out the complaint form. We will try to resolve it as quickly as possible (it may take up to 30 days, but we are usually faster).
The card is valid at contracted partners within the student network. You can find the current list of partners accepting the student card, their services, and conditions under the Student filter in our map. Bikesharing from Rekola and Nextbike is also available for this product. In addition to standard entries, you can enjoy 4 hours of bike sharing per month, with a maximum of 2 rides per day. Rental is valid only for mechanical bikes.
The card allows free entry to selected network of the leading Czech sports facilities. It allows you to discover new places, try various types of activities, find out what you enjoy, and thus have regular healthy exercise. You have the opportunity to improve your lifestyle and, last but not least, save money. You have the opportunity to improve your lifestyle and, last but not least, save money. In addition, with your card, you can also exercise anywhere and anytime with our online videos, read themed articles and get enticing rewards in My MultiSport!
The price for the card is 399 CZK per month or 349 CZK for selected schools. You can find out which ones on the page multisport.cz/student.
We can offer better conditions to students of a school that cooperates with us willingly and flexibly, comes up with ideas, and helps us share information with students. If you want a better price, contact the school management and suggest cooperation with us.
Aktuální seznam spolupracujících škol najdeš na hlavní stránce multisport.cz/student.
Unfortunately the accompanying people cannot be attached to the MultiSport Student Card.
The MultiSport Student Card is designed to be attractive not only for athletes but also for students who are just starting to be physically active, try out various sports facilities, and save money at the same time. In order to make it financially attractive for them, we adjusted the number of entries to keep the price as low as possible.
Yes, you can use all 4 entries on the card within one day. You can also use 2 out of the total of 4 rides for Bikesharing in one day. (Rekola, Nextbike).
The student card is only available in virtual form. If you still have the plastic card from the pilot version and want the virtual one, you need to switch it in the official My MultiSport app. However, you cannot use them simultaneously, and when switching to virtual, the plastic one will cease to function.
Yes. Download My MultiSport app from Google Play or the App Store, register with same credentials as when applying for the card and activate your virtual card on your phone directly in the app. But beware, when switching to a virtual card, the plastic card will cease to be valid.
V současné době není vydání plastové karty MultiSport Student možné. Vydávání plastových karet bylo nahrazeno virtuální kartou, která je v mnoha ohledech lepší (např. ekologie a logistika).
Momentálně není možné bez správně nastaveného regionu (Česká republika) v Google play nebo App Store aplikaci My MultiSport stáhnout a používat tak MultiSport Student.
Go to the main page multisport.cz/student and select your university. There you will find out the procedure for ordering your card.
All student cards valid from the 1st of October 2022 onwards are available only virtually. Download the My MultiSport app from Google Play or the App Store, register with the same credentials as when applying for the card and activate your virtual card on your phone directly in the app. You can download the app only if your region is set to the Czech Republic.
